Shipping policy

Shipping
Policy

For more information about our shipping policies, if you have questions, or if you would like to make a complaint, please contact us or by post using the details provided below:

Bataleon Snowboards
Low Pressure Studio
55 S. Atlantic Street, Unit 202
Seattle, WA 98134
United States

Shipping Policy USA

**Please see the shipping map below. *Note: these are APPROXIMATE shipping times only.

Please allow an extra 2-3 days for orders to process and ship. May be more during peak seasons.**

Note: We are unfortunately unable to ship to PO Boxes and APO/FPO addresses.

FREE SHIPPING FOR ALL ORDERS OVER $50 (excluding proform orders)
*cannot be combined with some promotional codes

Otherwise, there is a shipping flat-rate of $10 for orders below $50 and $25 for some promotional orders with discounts 30% and higher.

Terms & Conditions

1. Looking After Our Customers

Our terms and conditions are designed to ensure that our customers can shop easily and with confidence. We reserve the right to change these terms at any time.

2. Pricing & Order & Delivery Process

All prices are clearly displayed on the web site and will be confirmed at the checkout prior to payment. You may pay by any method that is listed on our website. We are under no obligation to accept your order. Prices, offers and products are subject to availability and may change before we accept your order. We will not be deemed to have accepted your order until your order is delivered to you. The cost of delivery (if any) is shown clearly on the web site at the checkout.

3. Accepting Orders & Security

When you place an order we will treat it as an offer to purchase from us. Once you order you have the opportunity to check the details and correct any input errors. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. The provision of additional identification does not automatically result in acceptance of your order. If we decline your order on security grounds we may contact you to seek an alternative payment method or refuse the order.

4. Return Of Faulty Goods

If there is a fault with your product we will offer you the choice of an exchange or refund once our testing has confirmed the fault. Item/items should be returned complete with the original box, packing, and accessories. Any 'Free Gifts' received with the product must also be returned. This guarantee does not cover faults caused by accident, neglect, misuse, or normal wear and tear. Please see Returns & Exchanges for more info.

5. Accuracy Of Information

We attempt to ensure that information on this Web Site is complete, accurate, and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or currentness of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. If by mistake, we have underpriced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the item at that price.

6. Promotion Codes

Promotion codes are not redeemable indefinitely. In the event that a supplied promotion code does not work, but is within its expiry date, please contact us here.

7. Distance Selling Regulations

Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing, and accessories. Any 'Free Gifts' received with the product must also be returned. Customers returning goods, do so at their own cost and are responsible for ensuring that the goods must be adequately packed to avoid any kind of damage in transit. Any goods being returned should be adequately insured to the value, in case of either loss or damage in transit.

8. Lost or Stolen Packages

Bataleon Snowboards is not responsible nor liable for lost or stolen packages that have been confirmed as delivered to the shipping address provided at checkout. If you reach out regarding a missing package, Bataleon will provide confirmation of delivery, including the shipping address, delivery date, tracking details, and carrier information so you can follow up directly with the carrier.

9. Identity