Return Policy

As a brand, we are committed to lowering our footprint on our planet to protect our winters, and therefore, we feel obliged to ask our customers to shop consciously as well.

This means choosing the right sizes before placing your final order with us to reduce the amount of return shipments.

If you’re unsure one of our products will fit correctly,  we recommend starting with the Size Guides on each product page, or our Rider Service team can assist you in finding the right product and size.

That said we still have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

Return Eligibility 

To be eligible for a return, your item must be in the same condition that you received it – unused and in original condition, free from signs of any use, wear, mounting or damage. We cannot accept any returns that do not meet these criteria.

Return Shipping Costs

To make your return as easy as possible, we provide a pre-paid FedEx return shipping label for your item(s). To help cover a portion of the shipping and handling costs, a small return fee will be deducted from your total refund amount. 

Start Your Return

To start a return please visit our Returns Portal here. You will need your order number and shipping zip/postal code. 

From there you will be able to proceed with a self-serve return, including generating a pre-paid return shipping label to send your item(s) back.

You can always contact us for any questions regarding your return here.

Damaged or Incorrect Items 

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item please submit a return request through our Returns Portal as soon as possible. 

We will cover the return shipping cost and replacement shipping cost of the correct item.

If the original order did not qualify for free shipping and the return is due to a defect or fulfillment error, we will reimburse the original shipping charges in addition to covering the return shipping costs. 

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items. Any items with discounts of 30% and higher are considered sale items and are not eligible for return. These items will be marked as not eligible for return or additional discounts.

We also do not accept returns outside of the EU, USA and Canada. Returns can only be processed through the regional store where the order was placed.

Refunds

Once your return has been received, inspected and processed by our warehouse, you will be notified via email when the refund has been issued. Refunds can only go back to the same form of payment used at purchase. Please note, it may take 3-5 business days for your refund to be reflected in your bank account.

Exchanges

At this time, we are unable to process direct exchanges. 

If you would like a different item, size, or color, we recommend placing a new order on our website as soon as possible. This allows you to receive your new item faster and helps ensure the item doesn’t go out of stock.

To return your original order, please visit our Returns Portal. Once your return is received and inspected, you will receive a refund for any item returned in new and unused condition.

Cancel / Change order or Update Shipping Address

Once an order is placed, we cannot guarantee it can be cancelled or changed as we strive to process and ship orders as quickly as possible. 

If your order has already shipped, it is not possible to cancel or reroute the package. You will need to wait until the order is delivered and set up a return request through our Returns Portal. You can also try to refuse the package upon delivery, so it is sent back to us by the carrier.

Any other questions regarding your return or our return policy, please reach out to our Rider Service team.